FAQ's

Why should I have my carpets cleaned?

There are many reasons to have your carpet and upholstery cleaned:

 

Health- Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.

 

Life of your carpet- can be greatly extended by simple routine professional cleaning.

 

Appearance- maintains the original look and luster of your carpet with regularly scheduled cleanings.

 

How often should I have my furniture cleaned?

The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, we recommend that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Which method of carpeting is best?

The best method for cleaning a particular carpet is dependent on a range of factors. All carpet cleaning methods offer various advantages, but also have some limitations. No single method is superior to all others. Properly performed under appropriate conditions, each method can provide satisfactory results. Your Carpet Cleaning technicians are skilled in all carpet cleaning methods. We provide truck mounted "steam" extraction cleaning methods

Do you use truck mounted equipment?

Yes, our steam cleaning units are truck mounts. The only thing that comes into your home is a couple of hoses. All of the contaminants are exhausted outside of your home.

Where does all the dirt go? 

The dirt goes back into our waste tank and is hauled away.

Should I vacuum before the carpet cleaner arrives?

Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.

Do you move furniture?

Yes. We will move most furniture (sofas, chairs, tables, etc).   *We will not move musical instruments, grandfather clocks, full china hutches, full bookshelves, entertainment centers, computer desks, pool tables, any electronics or computers, and guns...our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

 

Should I move anything?

Yes, you should remove from the areas being cleaned, all nick knack and breakables. If you want bookshelves, etc. moved you must remove all contents first. Also move any electronics or computers.

 

How long will it take for my carpet or furniture to dry?

Our dry times typically range from 2 - 12 hours. Dry times can be affected by many factors including weather, humidity and airflow. Drying times can be accelerated with the use of blowers and fans.  Key to drying is to have air movement.

 

How long before I can walk on my carpet?

You can walk on your carpet immediately but it’s recommended you limit traffic until completely dry.

 

Are the products you use safe?

Yes!  Our products are: nontoxic, safe for pets & children and biodegradable.

 

Are your technicians experienced?

Yes! Our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies. Certified by the IICRC.

 

Will your services help my allergies?

Yes!  Having your carpet and furniture cleaned removes pollutants and makes for a friendlier breathing environment.

 

Will you remove all my stains?

Let’s start by defining the difference between a Spot and a Stain: a spot- is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.  (The foreign material is on or around the carpet fiber) A stain- is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated 'soaked into' fiber and has changed or damaged the fiber itself) Some stains may be very difficult or impossible to remove.

 

Does cleaning your carpet make it wear out faster?

No. Dirt acts as an abrasive when trapped in your carpet or fabrics and needs to be removed to reduce wear.

 

Does your process restore the original feel of my carpet?

Yes.  Our process leaves your carpet fresh, clean, residue free and soft to the touch.

 

Should I have a fabric protector applied after cleaning?

Yes.  Most carpet manufacturers recommend reapplying protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet.

 

My carpet is really old, should I replace it?

With the cost of replacing carpet being as expensive as it is today, it’s always best to try having the carpet professionally cleaned first.  Much more inexpensive and may make a world of difference. 

 

If you have any questions that were not answered here, please contact us.  Call: (320) 253-2953